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Refunds & Returns
Our No-Hassle Policy
Our policy is designed to be simple, fair, and transparent. Below, you’ll find everything you need to know about returns and refunds for your ApexFoil product
Topic | Policy Summary |
Return Window | 30 days from delivery date. |
Item Condition | Unused, in original packaging with all tags and accessories. |
Refund Method | Full refund to original payment method or store credit (your choice). |
Return Shipping Cost | Free for defective/damaged items; customer-paid for non-defective returns. |
Process Time | Refunds processed within 3-5 business days after we receive and inspect the item. |
1. Eligibility & Conditions
What Can Be Returned?
Products must be unused, unridden, and in their original packaging with all accessories (remote, charger, tools, etc.).
Proof of purchase (order number or receipt) is required.
Non-returnable items:
Products with signs of use, water exposure, or physical damage not present at delivery.
Customized or specially ordered items (unless defective).
Clearance or final-sale products
Why Returns Might Be Denied？
Returns may be refused if the product:
Shows wear, scratches, or water damage.
Is missing original packaging or accessories.
Was purchased beyond the 30-day window
2. How to Start a Return
Follow these simple steps:
- Contact Us: Email
support@apexfoilsupply.comwith your order number and reason for return. - Get Approval: We’ll respond within 24 hours with a Return Authorization (RMA) number and instructions.
- Ship the Item: Securely pack the product, include the RMA number, and ship to:Your Warehouse Address。
Track Your Return: Use the shipping label provided to monitor delivery to our warehouse
- Contact Us: Email
3. Shipping & Costs
Free Returns: We cover shipping costs if the item is defective, damaged, or incorrect.
Customer-Paid Returns: For non-defective returns (e.g., change of mind), you are responsible for return shipping fees.
Recommendation: Use a tracked and insured shipping service. We are not liable for lost or damaged packages during return transit
4. Refund Process
Inspection: Refunds are issued after we receive and inspect the returned item (typically within 3-5 business days).
Refund Methods:
Original Payment: Refund processed to your credit/debit card or PayPal (may take 5-10 business days to appear in your account).
Store Credit: Instant credit issued to your ApexFoil account for future purchases.
Partial Refunds: May apply if items are returned incomplete or damaged
5. Exchanges & Store Credit
Exchanges: We currently do not offer direct exchanges. Return the item and place a new order for the desired product.
Store Credit: Opt for instant store credit if you plan to purchase a different ApexFoil product later
6. International Returns
International returns are accepted but may be subject to customs duties, taxes, or additional fees, which are the customer’s responsibility.
Contact us at
support@apexfoilsupply.combefore initiating an international return for guidance
7. Warranty vs. Returns
This return policy covers non-defective items.
For defective products or warranty claims (e.g., motor failure, battery issues), see our [Warranty Policy](link to warranty page) for dedicated support
8.FAQ
After we receive the item, refunds are processed in 3-5 business days. Depending on your bank/payment provider, it may take 5-10 business days to appear in your account
Returns beyond 30 days are not accepted unless under warranty. Contact us for warranty-related issues
Email us immediately at support@apexfoilsupply.comwith photos/videos of the damage. We’ll send a replacement or refund without requiring return shipping
Yes, for defective, damaged, or incorrectly shipped items. For other reasons, return shipping is customer-paid
Why Trust ApexFoil?
Transparent Policies: No hidden fees or complex conditions.
Quick Refunds: We process refunds ASAP because we value your time.
Dedicated Support: Our team is here to help, not hinder
Need Help?
Email us at support@apexfoilsupply.com or call [18584870428] (Mon-Fri, 9 AM-5 PM PST).
We aim to respond to all inquiries within 24 hours
