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1-Year Warranty
Secure Payment
SSL Encrypted
Global Shipping
1-Year Warranty
Secure Payment
SSL Encrypted
Global Shipping
We securely accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are encrypted and processed through our secure checkout portal.
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment data. We do not store your full credit card details on our servers.
We strive to process orders quickly. Please contact us immediately at support@apexfoilsupply.comwith your order number. We can often modify or cancel orders if they haven’t yet entered the fulfillment process.
We currently offer shipping to the [Continental US, UK, and EU]. Shipping is free on all orders over [amount].
Standard Shipping:[e.g., $49] (5-7 business days)
Express Shipping:[e.g., $99] (2-3 business days)
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package in real-time. You can also log into your account on our site to see the latest status.
Carrier scans can sometimes be delayed. Allow 24-48 hours for the tracking system to update. If it’s been longer, please contact us at support@apexfoilsupply.com, and we will investigate with the carrier on your behalf.
Most beginners get the hang of basic operation within 1-2 hours. We recommend starting in calm, flat water and watching our tutorial videos. Our Glider 1 model is specifically designed for stability and ease of learning.
For optimal battery health: Use only the provided charger. Avoid draining the battery completely before recharging. Store it in a cool, dry place. For long-term storage, maintain a charge level of around 50-60%.
We strongly recommend wearing a USCG-approved personal flotation device (PFD/P life vest) and a helmet at all times. Wetsuits, impact vests, and water shoes are also recommended for protection and comfort.
Our limited warranty covers defects in materials and workmanship for the [board, motor, and battery] for a period of [X] years from the date of purchase. It does not cover damage from accidents, misuse, neglect, or normal wear and tear. [Link to full warranty policy page]
Please contact our support team at support@apexfoilsupply.comwith your order number and a detailed description of the issue, along with photos or a short video. Our team will guide you through the diagnostic and claim process.
We offer a 30-day return policy on unused, unridden boards in their original packaging. Customers are responsible for return shipping costs. Once we receive and inspect the item, we will process your refund to the original payment method.
For safety and hygiene reasons, we cannot accept returns on boards that have been in the water. However, if there is a manufacturing defect, it will be covered under our warranty.
