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Warranty
Built for Confidence. Backed by Our Promise.
At ApexFoil, we build our boards for adventure and durability. We stand behind the quality of our products with a comprehensive warranty designed to protect your investment and give you peace of mind on the water.
1. Warranty Coverage & Period
Standard Limited Warranty: Your ApexFoil electric surfboard is covered by a 24-month (2-year) limited warranty from the original date of purchase against defects in materials and workmanship under normal use
Battery Warranty: The battery pack is covered for 12 months (1 year) from the date of purchase, provided it is used and maintained in accordance with our guidelines
What’s Covered: This warranty covers the cost of repair or replacement, at our discretion, of any component deemed defective, including the board’s core structure, motor, and electronic controller
2. What This Warranty Covers
This warranty applies to the original purchaser and covers:
Defects in Materials: Flaws in the physical materials used in your board.
Defects in Workmanship: Issues arising from the manufacturing or assembly process.
Electronic Components: The motor, electronic speed controller (ESC), and battery (for 12 months) are covered against functional defects.
3. What This Warranty Does Not Cover (Exclusions)
This warranty does not cover issues resulting from
Normal Wear and Tear: Gradual performance degradation due to regular use.
Consumable Parts: Items like grip pads, foot straps, and removable fins.
Accident, Misuse, Abuse, or Neglect: This includes collisions, impacts, water damage due to improper use or submersion beyond specifications, or use of incompatible chargers.
Unauthorized Modifications or Repairs: Any alterations or repairs not performed by an authorized ApexFoil technician.
Cosmetic Damage: Scratches, dings, or cosmetic wear that do not affect performance.
Damage from Improper Maintenance or Storage: Failure to follow the care and storage instructions outlined in the user manual.
Acts of Nature: Damage from events like lightning, floods, or other environmental disasters.
4. How to Make a Warranty Claim
Follow these steps to initiate a warranty service request
Contact Our Support Team: Before returning any product, you must contact us at support@apexfoilsupply.com to describe the issue. Our team will troubleshoot with you and may request photos or a short video to understand the problem. If a warranty claim is validated, we will provide you with a Return Authorization Number (RAN). Returns without an RAN will not be accepted.
Prepare for Shipment: Securely pack the product in its original packaging, if possible. Include a copy of your proof of purchase (order number or receipt) and write the RAN clearly on the outside of the box.
Ship to Us: Send the package to our service center at the address we provide. Please note: The customer is responsible for the cost of shipping the product to us. We strongly recommend using a tracked and insured shipping service.
Inspection & Resolution: Upon receipt, our technicians will inspect the product to confirm if the issue is covered under warranty.
If covered: We will repair or replace the product (or its defective parts) free of charge and cover the cost of shipping it back to you.
If not covered: We will provide a quote for the repair cost. If you decline the repair, we will return the product to you at your expense.
5. Frequently Asked Questions (FAQ)
The entire process, from inspection to return shipment, typically takes 7-10 business days after we receive your board.
No, this warranty is valid only for the original purchaser and is not transferable
We offer paid repair services for issues not covered by warranty. Contact us for a quote.
Please contact the shipping carrier directly to file a claim. Inspect your board immediately upon delivery.
6. Limitation of Liability
OUR SOLE LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR PART, OR, IF REPAIR OR REPLACEMENT IS NOT FEASIBLE, A REFUND OF THE PRODUCT’S ORIGINAL PURCHASE PRICE. APEXFOIL SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT
Need Help? Contact Us!
For any warranty-related questions or to start a claim, please reach out. We're here to help.
Email: support@apexfoilsupply.com (Please include your Order Number)
Response Time: We strive to respond within 24 business hours.
